Overview 

BIRGER. covers 9 territories in the Indian Ocean Islands (IOI) and East Africa. Our 3 core services, Technology-Security-Resiliency, leverage on our cumulated know-how and experience gained since 1953.

We are recruiting Systems Engineers. The ideal candidates should have a real interest in working in Technology.

Design, implement, troubleshoot, analyze and maintain the IT Infrastructure of customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup/restore and disaster recovery. Identifies, researches, and resolves technical problems. Maintain documentation of client networks and systems. Familiar with a variety of the field’s concepts, practices, and procedures. Additional responsibilities include:

• Performing project implementation
• Performing post project knowledge transfer
• Performs a variety of complicated tasks, and provide technical support
• REPORTS TO: Head of Business Unit

MAIN JOB TASKS & RESPONSIBILITIES

• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
• Involve in building project plans, design, and implement solutions.
• Support for problems identified with systems and network.
• Participate in technical specifications and requirements for purchasing of new servers and networking equipment.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed. 
  Standard system administration duties including platform OS and systems application install, problem determination and resolution, log analysis, etc.
• Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization, system backup and restore, system and network monitoring, application installation and configuration.
• Assist with reports and recommendations for Managed Services Clients.
• Interface with third party vendors as liaison between client and vendor.
• Utilize superior customer service skills.
• Stay current with system information, changes, and updates.

EXPERIENCE & SKILLS REQUIRED

• Candidates should be team players with excellent communication skills and have the ability to manage assignments independently.
• Diploma or degree in Information Technology
• 1-2 years of prior IT experience. Prior experience working for a service provider is a plus
• Demonstrated ability to effectively communicate by phone or in person
• Demonstrated written communication skills
• Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels
• Demonstrated analytical and troubleshooting skills
• Demonstrated ability to work in a fast paced environment
• Shows initiative and acts independently to resolve problems
• Demonstrated ability to manage multiple priorities and follow through on projects to completion
• Effectively utilizes tools to resolve issues and escalates appropriately
• Experience working with Windows Server 2003-2012, Microsoft Server Applications, VMware and Knowledge Storage Technologies
• Microsoft certifications a plus
• VMware certification a plus
• Symantec certification a plus
• Proven background of providing great customer service
• Ability to work both independently and within a team, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance

Interesting candidates may apply online or by sending their CV to B_recruited@birger.technology. Only shortlisted candidates will be contacted for interviews.