Overview 

Main Duties and Responsibilities:

• Provide Technical & Functional support to end users on IT Business Supports Systems which comprise of CRM Systems, Billing Systems, Value Added Services & Financial systems;
• Ensure closure Issues and Service requests as per defined SLAs;
• Provide User Friendly Services to end users. Provide suitable, reasonable and clear answers to all cases logged;
• Execute Daily Checklists on BSS systems at Infrastructure, Application and Process levels. Take corrective actions and coordinate with BSS Administrators in order to be develop and implement proactive solutions;
• Identification and elimination of manual processes via Automation;
• Assist BSS Administrators in executing assigned tasks on Billing Processes and projects;
• Assist BSS Administrators in configurations and testing of products based on business requirements; and
• Assist BSS Administrators in systems maintenances

Required Qualifications and Experience:

• Bachelor/Diploma in Computer Science/Information Technology or equivalent
• Has fair knowledge SQL
• Programming languages is an advantage

Required Skills and Aptitudes:

• Good communication, coordination and interpersonal skills
• Proactive, dynamic, multi-tasking and result oriented
• Has a fair knowledge of RDBMS, Unix and Intermediate Excel
• Incident and problem management skills

The selected candidate shall be on a two year contract with Emtel Limited.

By submitting your personal data to Emtel Ltd, you acknowledge having read and  consented to Emtel’s Recruitment Privacy Notice (https://www.emtel.com/recruitment-privacy-notice) which is subject to Emtel’s Privacy Policy (https://www.emtel.com/privacy-policy).

Emtel Ltd reserves the right to call only the best candidates for interview and not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.